Shipping policy

💛 Shipping Policy

Two Homes One Heart

At Two Homes One Heart, we are committed to delivering your products with care, clarity, and reliability. Please review our shipping policy below before placing your order.

📦 Digital Products

Most Two Homes One Heart products are delivered digitally.

For all digital products:

  • Access is provided immediately after successful payment.

  • A download link is displayed on the confirmation page and sent via email.

  • No physical shipping is required.

  • Delivery times may vary slightly depending on email provider and system processing.

If you do not receive your digital product within 15 minutes of purchase, please contact our support team for assistance.

🚚 Physical Products (If Applicable)

Some Two Homes One Heart products may be offered as physical items (such as printed workbooks, affirmation cards, or merchandise).

For physical products:

Processing Time

  • Orders are processed within 2–5 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

Delivery times vary by location and carrier:

  • United States: 3–7 business days

  • International: 7–21 business days (varies by country)

Please note that these are estimated timelines and not guaranteed.

💵 Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.

  • Promotional free shipping offers may be available from time to time and will be clearly stated.

📍 Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Tracking updates are provided by the carrier and may take up to 24 hours to appear.

❗ Delays & Carrier Issues

Two Homes One Heart is not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs processing

  • Incorrect shipping information provided by the customer

We will always make reasonable efforts to support you in resolving delivery issues.

📬 Incorrect Address & Returned Packages

Please ensure your shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

🌍 International Shipping & Customs

For international orders:

  • Customers are responsible for any applicable customs duties, taxes, or import fees.

  • These charges are determined by your local government and are not controlled by Two Homes One Heart.

📩 Customer Support

If you have questions about your order or shipping status, please contact:

📧 sonia@twohomesoneheart.com
Please include your order number for faster assistance.

We aim to respond within 1–2 business days.

🌿 Our Commitment

Every order—digital or physical—is handled with care and integrity. Our goal is to ensure you receive your resources in a timely, reliable manner so you can focus on what matters most: supporting your family and creating stability across both homes.